HP Officejet Printers Affected by a Recent Firmware Update (2023)
Hewlett-Packard released a firmware update for HP OfficeJet printers around the second week of May 2023. After that, HP OfficeJet users complained that their printers had become unusable.
Multiple HP support forums started to overload with complaints about OfficeJet printers bricking after installing the latest firmware update. What exactly happened with those affected printers?
Besides this, you might be looking for which models the firmware update harmed or how to find a fix. This guide has everything to help you out. Moreover, we will shed some light on what happened and how HP handled it.
Let’s get started.
What Happened to HP OfficeJet Printers After Downloading The Recent Firmware Update?
Scanner Repair Dubai experts have reported that all affected HP OfficeJet printers’ integrated touchscreen started displaying a blue screen. This happened immediately after those printers finished downloading the released firmware update automatically.
Apart from displaying a blue screen, an error code 83C0000B appeared on the HP OfficeJet printers’ touchscreen. Since the printer’s touchscreen was inaccessible, it became difficult for users to reset the printer and roll it back to its default settings.
A quick reset helped a lot to reverse the effect of the HP-released firmware update. However, that doesn’t seem to be the case. After downloading the automatic firmware update, HP support forums were flooded with complaints about HP OfficeJet printers bricking.
At that time, HP couldn’t help users with a ready solution. However, users have also reported that the printer’s hidden service menu didn’t appear. In addition, the printer failed to boot anymore.
Upon contacting HP, they assured us they were working on a suitable fix to eliminate the issue. On the other hand, HP also suggested OfficeJet users send their printers to the service centre for quick and easy repair.
To be honest, this wasn’t the first time firmware updates released by HP created a nuisance. In March 2023, the company rolled out a security update to strengthen its dynamic security policy. Many HP printers didn’t react positively to the security update as well.
More accurately, the update had issues with HP printers working with third-party ink cartridges. However, what can you expect if your HP OfficeJet printer encounters the error code 83C0000B? Let’s find out.
HP OfficeJet Printer Models that Started Bricking After Downloading the Latest Firmware Update
Fortunately, not all HP OfficeJet printer models fell prey to HP’s recent glitchy firmware update. A limited number of HP OfficeJet printers with a touchscreen display fell victim to the incident.
According to experts, the following OfficeJet and OfficeJet Pro models are among the affected devices due to the defective software update:
- HP OfficeJet 902x models
- OfficeJet Pro 9025e variants
- OfficeJet Pro 9022e models
- All-in-One models from HP OfficeJet Pro 9025e series
- All-in-One variants from HP OfficeJet Pro 9022e series
3 Proven Tricks to Avoid & Eradicate The Error Code 83C0000B
Luckily, HP has acknowledged the issue and confessed that their firmware updates induced the situation. However, users are stuck with bricking printers that are of no use.
As an HP OfficeJet printer user, you want to prevent this error code from appearing on your printer if it has not already captured your device. If the software update has already hit your printer, you might be looking for a solution to make your printer usable again.
Since the printer enters a phase that doesn’t let you use its touchscreen display, reverting to the previous settings and firmware version is hard. Still, we have mentioned some tips and tricks that might help you if you are lucky. So, you can check them and apply them to your printer if possible.
1. Unplug Your Printer from The Internet Connection
Chances are that your HP OfficeJet or OfficeJet Pro hasn’t received the update yet. You must be alert if you see your printer’s model mentioned in the list provided above. In addition, you must take the necessary steps to avoid the error code 83C0000B.
Otherwise, a blue screen will strike your printer’s touchscreen display, which will be beyond any use. Since the alleged firmware update is automatic, it can only attack your printer if it stays connected to the internet. For best results, unhook your HP OfficeJet printer from the internet connection.
Here are some easy that you can consider:
- Remove the ethernet cable from your printer if you use a wired internet connection.
- Otherwise, you can deactivate the printer’s Wi-Fi connection by accessing your device’s settings.
- On the other hand, you can ensure your printer can’t connect to the Wi-Fi network by changing the network password.
Once you have successfully disconnected your printer from the internet, you can restart the printer. Check if you still notice a blue screen on the printer’s touchscreen display.
2. Try to Update The Firmware
Surely, the latest glitchy firmware update from HP induced the error code 83C0000B on your HP OfficeJet device. You can download and install any preferable firmware on your printer if your device permits. HP lists all available firmware updates for its devices on the dedicated support website.
Hence, you can navigate to the designated webpage at your convenience and download the required firmware update for free. Here’s what you need to follow:
- Visit the HP Support webpage with all the firmware updates for your printer.
- Next, hit the Software and Drivers option.
- After that, choose the Printers option.
- Input your printer model accurately and opt for the Submit option.
- The following webpage will take you to the list of all compatible firmware updates for your printer. Ensure that you choose the latest version.
After downloading, connect your HP printer to your computer and run the firmware installer. Ensure you follow every step on your computer for a successful firmware installation. Finally, you can restart your printer when the installation is complete.
3. Reset Your HP Printer
Resetting an HP printer whose touchscreen display has stopped responding is tough. However, an alternative reset method can help your printer survive the error code 83C0000B. This method allows you to reset your printer even though you can’t access the printer’s touchscreen display.
Let’s check out how you can reset your HP OfficeJet printer without its touchscreen display or settings:
- First, switch off your printer.
- Now, detach the printer’s power cable from the device.
- Wait for 30 seconds or so.
- After 30 seconds of waiting, you can connect the power cable to the printer.
- Turn on your HP printer.
See if the blue screen persists.
What if Nothing Works?
Many users needed help reviving their HP printers using the abovementioned solutions. However, results might vary from one HP OfficeJet printer model to another. If you can’t obtain satisfactory results from these solutions, you must reach HP Support.
Go to the HP Support website and contact an HP agent for assistance. Moreover, follow the on-screen instructions to begin the support procedure. You must enter details about your printer on the website so the respective agent can assist you accordingly. Follow the agent’s guidance to make your printer fault-free.